FAQs



[+] HOW TO ADD MONEY


Step 1: Get Your Tellr Account
Tap the bubble in the lower right to set up your account in a few seconds using the Tellr AI assistant. All you need to register is an email and phone number for security verification. You get a free virtual debit card sent to your email in minutes.

Step 2: Fund Your Account
Now add funds with your preferred currency. You can make a cash deposit from your home, office, or local cafe using thousands of trusted & bonded mobile bank tellers and in-store merchant providers around the world. Fund your account using standard bank transfers, mobile check deposit, Paypal, AliPay, and hundreds of other leading international payment providers.


[-] HOW TO WITHDRAW MONEY

Step 1: Request Withdrawal
Request the exact amount from the AI chat assistant and choose the card or account for your withdrawal, schedule your time and location for delivery and that's it!! You can also locate the nearest merchant provider or ATM to withdraw cash - just give the chatbot your zipcode.


[@] HOW TO SEND MONEY

Step 1: Schedule Transfer
Give the AI assistant your recipient's email or phone number and exact amount you want to send, choose your card or account to fund the transfer. If sending cash, you can go to the nearest participating bank, merchant location or request a mobile Tellr associate come to you.

Your recipient will instantly receive a message with secure link and instructions to get their money. They can choose to receive payment in their local currency at their closest Tellr participating merchant or delivered to their home. Recipients can also have funds delivered to their local bank, via PayPay/AliPay, a private Bitcoin wallet, or on a new Virtual/plastic ATM debit card that can be spent right away.

**You can launch actions from the chat menu or use shortcuts like +, -, and @ symbols to add, withdraw, or send money.



IS MY MONEY INSURED?

Yes - all customer funds and cards are fully insured by the FDIC for up to $250,000 like regular bank accounts (DGS in Ireland, FDG in France, EdB/EdW in Germany, FITD in Italy, FSCS in UK, DICJ in Japan, CDIC in Canada, et al). Tellr & Co. also holds a $5 milion surety bond on accounts to provide an abundance of customer protection (far beyond that of banks & ATMs) in the event any loss or damage occurs - which has, to date, never happened.



WHAT IS ON-DEMAND/DOORSTEP BANKING?

This is an alternative way for customers and businesses to access the full-range of traditional banking services including cash withdrawal, deposit, & transfer at their own location and convenience. The average human spends an inordinate amount of time commuting to/from and waiting in line for banking and money services.

On-Demand banking makes trips to the bank/ATM a thing of the past and extends your own bank network to the ends of the earth. While new to most of the western world, some countries in Europe, Southeast Asia, and India have major banks that offer limited doorstep banking service.

The AI chat assistant coordinates and schedules delivery transactions at the customer's convenience.



HOW DOES STOCK TRADING WORK?

Tellr hosts a simple, yet powerful algo-trading system called Quantbox. It allows investors, with no experience, to build and launch a real 'blackbox' quant trading system and securely place orders using their own broker (works with most major US retail brokers).

This is made possible thanks to some great technology from TradeIt which enables retail traders to discover and build strategies across different apps and websites, then safely execute those strategies through their own broker without having to trust or exchange sensitive data with any third parties. You can learn more about how TradeIt secures equity & option trades HERE.



HOW DOES TELLR MAKE MONEY?

Tellr receives small commissions from institutional partners on loan origination, equities trading volume, and card/credit products.



HOW DO I BECOME A MOBILE TELLR ASSOCIATE OR MERCHANT?

If you wish to join the world's first on-demand banking family, you can apply directly using the AI assistant from the main services menu. Our company offers competitive compensation, flexible work hours, health benefits, career advancement, and support to grow your own business.



WHAT DISCOUNTS / PROMOTIONS ARE AVAILABLE?

Check our twitter and instagram for periodic promotional offers.




WHAT IF I HAVE A PROBLEM WITH A MOBILE TELLR ASSOCIATE OR MERCHANT TRANSACTION?

All participating Tellr associates & merchants are well vetted, experienced professionals who are bonded & insured for up to $5 million in the event any customer suffers loss or damage - which has yet to happen. Any questions or concerns you have prior to or during a transaction, please call us at (646)770-2112 or email [email protected]



WHAT IF I HAVE A PROBLEM WITH MY ATM DEBIT CARD?

Please contact your card provider and refer to the details on back of the card or in the email sent with your virtual card number. If you can't locate your provider information, contact us at (646)770-2112 or email [email protected]



HOW DO DELIVERY & MERCHANT TRANSACTIONS WORK?


Tellr provides a secure, simple platform to withdraw, deposit and send cash using a network of trusted, bonded mobile couriers that bridge the 'last mile' gap between banking customers & ATMs/branch offices.

In order to keep low or zero fee transactions, Tellr identifies (in real-time) the most competitive rates and the lowest possible fees for each transaction or delivery. An automated message routing system manages demand fullfillment and transaction sorting, matching, clearing, & settlement.

Tellr goes one step further to incent merchants and couriers to discount their fees & give Tellr customers priority service. In 2015, we launched Tellr Leaderboards in Southeast Asia to give merchants and associates the ability to compete for daily cash bonus rewards equivalent to one-third of the entire company proceeds for their respective city each day. The leaderboard and bonus pot resets every night at 12am.

Once in place, we saw activity begin to spike and the daily bonus pot for each city became large enough to attract more competition & fee slashing and our customers are reaping the benefits everyday.

WHAT IS A MESHBANK / SMARTBANK?


Tellr brings a full-range of banking services directly to your device or doorstep and is able to give customers better, cheaper access to money thanks to a consortium of partner banks and financial technologies.

Our platform connects the legacy financial products you use today (dollars, checks, debit cards, PayPal, E*Trade) to a vast network of bonded mobile couriers, exchange merchants, institutional partners, payment providers, and banking APIs (software building blocks for direct bank interaction) - evenly distributed, highly mobile, & totally 'liquid' - to give you unprecedented flexibility and control over your money. The resulting meshbank/smartbank platform allows more products, flexibility, uptime, & overall value, at lower cost than traditional banks can afford.

The virtual teller chat assistant provides simple, intuitive controls to schedule deliveries, automate expense tracking & invoicing, transfer money & convert currency, manage debit cards, get a loan, file your taxes, and even build & deploy complex trading strategies with secure order placement through your own broker.



WHAT ABOUT BITCOIN SECURITY?


Tellr allows customers to securely transact with Bitcoin merchants, traders, and ATMs/BTMs around the world without ever 'holding' Bitcoin or exposing it to potentially unsafe connections. While customer funds & cards are always held in **FDIC-insured dollars, some transactions are cleared & settled through the Bitcoin network, which provides fast, reliable, free, & geographically widespread access to transfer money.

**Debit cards & accounts secured by DGS in Ireland, FDG in France, EdB/EdW in Germany, FITD in Italy, FSCS in UK, DICJ in Japan, CDIC in Canada, et al

Tellr is not a 'bank' or wallet/exchange provider; we do not hold or transfer customer funds. The AI chat assistant provides a validation function that allows customers without any knowledge of cryptocurrency or computer security to interact with Bitcoin safely.

For customers who wish to specifically withdraw or send Bitcoin, we enforce the most tehnically & physically secure IT procedures available to non-military organizations. We meet and exceed the highest stardards for leading banks, brokerages, & exchanges, and go several steps further than those prescribed by the guy who wrote the book on applied cryptography. To our knowledge, only one other financial services provider nurtures such a meticulous, disciplined, and justifiably paranoid security culture.

Our Standards:
✓ Only sign transactions on fully airgapped machines, no exceptions
✓ Enforce rigid, well-audited access controls
✓ Redundant physical equipment inspection, armed facilities
✓ Use geiger counters for entropy source
✓ Use side-channel countermeasures
✓ Use well known and amply maintained Linux package and reference client intended for non-Internet installation burned to CD or new/unused thumbdrive after checksums are verified
✓ Use GPG encryption on a per-file basis
✓ Use Pre-2006 hardware
✓ No SSD drives
✓ Physically remove / destroy built-in wireless chips or antennas
✓ Keep off-site backups secured in bank vaults
✓ Use caged & shielded monitors
✓ Use scanners for moving text & raw transaction data between airgapped and networked machines
✓ Close monitoring of transactions & authorized personnel, daily QA/Validation audits
✓ Considerable surety bond & insurance coverage in the event of human or system error, hacking, theft, or loss




WHERE CAN I FIND THE TERMS OF SERVICE?

Right Here




How Tellr & Co. is #Winning Customer Loyalty Everyday
✓ VALUE
Tellr is the World's leading On-demand Smartbank. We offer most traditional payment and banking services at little or no cost. We have Zero overdraft or hidden fees and friendly, knowledgeable customer support based in the US.
✓ SECURITY
Pushing the envelope on security standards, 2,048 bit encryption, 3,000+ daily tests and long-term modular product architecture. We maintain well-audited, proof-based IT measures while constantly improving and adapting.
✓ TRUST
Global credibility from customers, merchants & mobile bank tellers , exchange providers, to policy makers, regulators and the largest institutions.
✓ PRIVACY
No banking or personal information, ID, paperwork, downloads, or permissions are required to join and use the service. Tellr & Co. has invested years in research & development along with tremendous capital to maximize your privacy. We have, indeed, gone to greater lengths than your bank ever would go to keep your information and identity as safe as is legally & technically possible to do.
✓ SPEED
There is no faster way to move your money. Tellr deposits and transfers are always instant.
✓ SIMPLICITY
Your money has never been more accessible. Tellr's AI chat assistant gives you a dead simple interface to withdraw, deposit, transfer, spend, and manage your money with a few taps. All your recipients On-demand. See everyone you've previously sent money to, and their recipient details in a simple, intuitive way. Its all there, ready when you are. Simply ask the AI assistant. Make repeat transfers without the repetition - perfect for those monthly payments.
✓ FLEX ACCOUNTS & CURRENCY EXCHANGE
With Tellr Flex accounts you can convert currenciess safely, without worrying about exchange fluctuations. Tellr accounts support over 90 currencies and Bitcoin; you can easily deposit to your account with another debit card, a bank account, or deposit/withdraw cash from our worldwide network of Tellr participating merchants and trusted, bonded mobile Tellr associates.
✓ CUTTING COST
Most Tellr services and international payments are totally free or extremely low cost because your money never crosses borders. We use local pay-ins and pay-outs, convert at the real exchange rate, and leverage our technology along with international banking relationships, merchants, and field associates to negotiate the lowest possible cost for every transaction.
✓ EASY ACCESS TO MONEY & CROSS-BORDER PAYMENTS
Tellr gives you control and easy access to money anywhere in the world. You can send and receive from 150+ countries, with virtually no limits. Switch between currencies with a tap. Send money worldwide using the real exchange rate and save up to 7X compared to the banks.
✓ ROBUSTNESS
Flexible and adaptable archirecture. Proven reliability with customers and merchant providers across the world.